TERMS & CONDITIONS FOR USE OF OUR SERVICE

The following Terms & Conditions shall apply to customers utilising the Services offered by the Company for the hiring of vehicles: The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing the Services of D.F Delivery. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:

-Soiling or damaging the body and/or any other interiors of the vehicles.

-Misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.

-Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose.

The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.

-Pressurizing the driver to overload truck with the consignment than the allowed limit.

The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.

The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer.

The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the Applicable Law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.

The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify D.F Delivery with respect to any expenses incurred with respect to such booking.

D.F Delivery shall be liable for the loss or damage of the consignment to the extent permissible by Carriage by Road Act and Rules.

In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to D.F Delivery. Further, in the event any payments from the User to D.F Delivery are pending for the period prescribed by D.F Delivery in its respective invoice / statement,D.F Delivery reserves the right, in accordance with the Applicable Law, to exercise particular lien over the consignment till full payment is made to D.F Delivery  for the Services. Additionally, User(s) will be liable to indemnify D.F Delivery against any loss, damage or expenses incurred by it due to the custody of the consignment during this period.

Any complaint in respect of the Services or the use of the vehicles, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicles or Services of the Company.
The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it, of any complaints that you may have against the driver that you may have hired using the Company's Services.

The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.driverfastdelivery.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand, agree and acknowledge that such information shall in no event, qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other Applicable Law.

The Company will consider the email address and / or mobile number utilized by the user for transacting with D.F Delivery, for seeking the user’s information required for processing of payments, for any reason whatsoever. The User hereby acknowledges that D.F Delivery explicitly disclaims any responsibilities or liabilities resulting from inaccuracies in the data or information provided by the user.

Cancellation Policy: All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 50/- (Indian Rupees Fifty only). Cancelling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours. Figures are subject to change.
Toll Charges: In case of a toll on your trip, return toll fare will be charged.

DF delivery’s refund policy varies depending on the service:

Products

DF Delivery's 14-day return policy applies to products that are unused, in their original packaging, and free of damage. You must report any damage or incorrect items within 24 hours of delivery. You'll need to provide a receipt or proof of purchase to complete the return. 

Truck bookings
DF Delivery charges a cancellation fee of INR 50 for cancellations made after a driver has been allocated. Canceling four bookings inone day after driver allocation will result in a 24-hour account suspension. 

DF Delivery Wallet
If you don't place an order for a year after your last order, the balance in your DF Delivery Wallet will be forfeited. Amounts added to your wallet through promotional campaigns are non-refundable.

Delivery Time

It takes minimum 2 hours to 5 days for delivery. If the delivery is not within the time period then you can raise a complaint.

Contact Us

Email; support@driverfastdelivery.com

Ph.no. 9997191925

Ph.no. 7457889895